Our Mission Statement: We listen with Compassion and Collaboratively work to Develop and Implement a plan to help You and Your Team! We are seeing and hearing great things from across the country. More of you are staffed to the levels you need, training is being worked on, and more people are sharing their resumes for work in offices. I have said it many times and will continue to repeat this; your staff is your most important asset. For this reason, over the past months Scott Cline along with others on our team collaborated to develop our new Executive Management Program.…
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As Acquios Advisors enters our ninth year in business and the Acquios Alliance continues to grow and add more vendors, we are excited to be able to challenge you to review the list of businesses now associated with the Acquios Alliance and see how they can help you to run a better more independent practice. We have some new vendors to mention; Optical Vantage, an independent lab with an amazing owner/operator, Review Wave and HIPAAmate. Believe it or not, it makes HIPAA fun. Ask us more, we will get you introduced. New frame vendors are coming on soon as well.…
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Times have been interesting for us all. I am not sure there is any business owner or manager today that will not say staffing and HR management have not been a challenge this year. It is important to step back from time to time and reflect on what makes the optometric industry unique and rewarding while offering a secure place for people to work. As I go through each of these items, you will think to yourself, yes, my practice reflects that thought and other times you may say, I don’t see it here, I need to improve on this…
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This will not come as a surprise to any of you. Every office we work with has office hours. You have the hours posted on your website, your front door, in your employee handbook, on business cards, and possibly many other places as well. You have your employees’ hours to be worked on a schedule. The schedule is written to be efficient for your practice. It is also created and produced to make certain you have the right people in the office at the times you need them to deliver amazing service to each and every one of your patients.…
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Easier Is Not Always Better It is amazing to see that August is already here and the fourth quarter is coming fast. Owning and managing a business in these past couple of years has been anything but boring. We have all faced challenges with staffing levels, availability, illness, changes in the industry, making investments to better grow your business, and of course managing the processes within the office to make certain the patient care is at a level we all want, and they expect. When speaking with many of our clients, discussing appointment book management, inventory management, vision plans, cash…
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Reflection and Goals: Those are two things that come to mind when approaching the end of one year, and the beginning of another. They seem to have even more importance when entering the new decade. This is a chance to examine what has brought you success and what has brought challenges either within the last year or the last couple years. Reviewing your short and long-term goals can help decide the targets for the new year. Additionally, this is a time to examine how you want to grow your practice in the long term. You can set benchmarks for your…
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Online shopping has exploded. More and more people have moved from shopping in a physical store, to shopping through their phone or computer. Whether you are shopping for technology, clothes, beauty products, or even food, it can be found online. With the click of a couple buttons, the item that you have been looking for can arrive at your doorstep in a matter of just days. While this is convenient, many people don’t understand the power behind their online purchases. We as online shoppers need to cut down on the amount of online shopping that we do. Many stores are…
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Let me begin this post on Time Management by mentioning that this has been on my long list of ‘to dos’ for over a month. Am I really the right person to be writing something on Time Management? Sure I am. Being effective at Time Management does not mean that everything I am given to do is done right away. It means that a person is able to take their tasks, outline which tasks are highest priority, and tackle the highest priorities first; doing their best to not let things fall through the cracks, and saying, “no” when the task…
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“How much is that going to cost?” I remember hearing those words all too often during my time working at a successful Dental office as their Office Manager. Following the inquiry from the patient, I would hear a team member reluctantly uttering the treatment amount, as if they were ashamed, almost implying the amount was too much…. does this ring a bell in your practice?
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It’s a beautiful Monday morning, the sun is shining, the birds are chirping, the schedule is full, no one has called in sick, and I got through the drive-thru at Starbucks in less than five minutes…life is good! At this point, what could possibly go wrong? Quickly our sunny skies turn gray and the birds stop chirping as you are approached by your Rockstar employee, Cindy, the minute you walk through the clinic door; that can’t be good! As they say, if a picture was worth a thousand words, you should have seen her face. Cindy lowers her voice and…
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