This will not come as a surprise to any of you. Every office we work with has office hours. You have the hours posted on your website, your front door, in your employee handbook, on business cards, and possibly many other places as well. You have your employees’ hours to be worked on a schedule. The schedule is written to be efficient for your practice. It is also created and produced to make certain you have the right people in the office at the times you need them to deliver amazing service to each and every one of your patients.…
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Easier Is Not Always Better It is amazing to see that August is already here and the fourth quarter is coming fast. Owning and managing a business in these past couple of years has been anything but boring. We have all faced challenges with staffing levels, availability, illness, changes in the industry, making investments to better grow your business, and of course managing the processes within the office to make certain the patient care is at a level we all want, and they expect. When speaking with many of our clients, discussing appointment book management, inventory management, vision plans, cash…
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Reflection and Goals: Those are two things that come to mind when approaching the end of one year, and the beginning of another. They seem to have even more importance when entering the new decade. This is a chance to examine what has brought you success and what has brought challenges either within the last year or the last couple years. Reviewing your short and long-term goals can help decide the targets for the new year. Additionally, this is a time to examine how you want to grow your practice in the long term. You can set benchmarks for your…
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Online shopping has exploded. More and more people have moved from shopping in a physical store, to shopping through their phone or computer. Whether you are shopping for technology, clothes, beauty products, or even food, it can be found online. With the click of a couple buttons, the item that you have been looking for can arrive at your doorstep in a matter of just days. While this is convenient, many people don’t understand the power behind their online purchases. We as online shoppers need to cut down on the amount of online shopping that we do. Many stores are…
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Let me begin this post on Time Management by mentioning that this has been on my long list of ‘to dos’ for over a month. Am I really the right person to be writing something on Time Management? Sure I am. Being effective at Time Management does not mean that everything I am given to do is done right away. It means that a person is able to take their tasks, outline which tasks are highest priority, and tackle the highest priorities first; doing their best to not let things fall through the cracks, and saying, “no” when the task…
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“How much is that going to cost?” I remember hearing those words all too often during my time working at a successful Dental office as their Office Manager. Following the inquiry from the patient, I would hear a team member reluctantly uttering the treatment amount, as if they were ashamed, almost implying the amount was too much…. does this ring a bell in your practice?
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It’s a beautiful Monday morning, the sun is shining, the birds are chirping, the schedule is full, no one has called in sick, and I got through the drive-thru at Starbucks in less than five minutes…life is good! At this point, what could possibly go wrong? Quickly our sunny skies turn gray and the birds stop chirping as you are approached by your Rockstar employee, Cindy, the minute you walk through the clinic door; that can’t be good! As they say, if a picture was worth a thousand words, you should have seen her face. Cindy lowers her voice and…
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Everyone seems to be posting, tweeting, instagramming, or watching the latest cute cat video on YouTube. We live in an extremely connected world these days and it seems no matter where you go if you look around everyone is most likely going be looking at some sort of social media site. The amount of time spent on social media continues to increase. At this day and age, roughly 80% of the population is engaging in one or more social media platforms. So, the question keeps coming up by offices…. should I be posting, tweeting, instagramming, or creating YouTube videos for…
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